- What if I can't find what I am looking for?
Not everything we carry in our store is in our online store. If you can not find something that you want, contact us by phone, fax, or email.
- What are your shipping rates?
Please go here to view our shipping and delivery policies.
- Is my order secure?
Yes. Simply Toys understands your concerns over Internet security. Because we share your concerns, we have a highly secure online ordering process - one that lets you shop and order with confidence.The result is a Web site that offers you the high level of service, convenience and trustworthiness our customers have come to expect.
- Do you ship orders Internationally?
Unfortunately we don't ship to areas beyond Hong Kong SAR, China. Sorry for any inconvenience this may cause.
- Do your products have a warranty?
All merchandise is warrantied against defects for 7 days, from date of receipt.
For all other merchandise:
- Please email email@example.com to report any defective items.
- Merchandise will be inspected and evaluated, replaced, repaired or returned in a timely manner. Please go to our Return and Exchange Policy.