FAQ

What if I can't find what I am looking for?

Not everything we carry in our store is in our online store. If you can not find something that you want, contact us by phone, fax, or email.

What are your shipping rates?

Please go here to view our shipping and delivery policies.

Is my order secure?

Yes. Simply Toys understands your concerns over Internet security. Because we share your concerns, we have a highly secure online ordering process - one that lets you shop and order with confidence.The result is a Web site that offers you the high level of service, convenience and trustworthiness our customers have come to expect.

What forms of payment do you accept

Credit Cards, Google Pay, Apply Pay only. 

Do you ship orders Internationally?

Unfortunately we don't ship to areas beyond Hong Kong SAR, China. Sorry for any inconvenience this may cause.

Do your products have a warranty?

WARRANTY:
All merchandise is warrantied against defects for 7 days, from date of receipt.

DEFECTIVE MERCHANDISE:

For all other merchandise:

  1. Please email orders@simplytoys.com.hk to report any defective items. 
  2. Merchandise will be inspected and evaluated, replaced, repaired or returned in a timely manner. Please go to our Return and Exchange Policy.
What is your return policy?

Please go to our Return and Exchange Policy.

What is your privacy policy?

Please go to our Privacy Policy.